Terms & Conditions

1. Agreement

These terms govern the use of TravelOps Pro by a travel agency and its authorised staff (“you”). By creating an account or using the service, you accept these terms.

2. Accounts

You must provide accurate registration details and keep them current. You are responsible for your staff accounts, their roles and permissions, and the security of sign-in credentials. You must have authority to act for the agency.

3. Plans, trial and billing

TravelOps Pro is offered on the plans shown on our home page. Prices are charged in INR and taxes are charged as applicable. New agencies receive a 14-day free trial on the plan they select; no card is required to start. Paid subscriptions renew for the chosen billing cycle unless cancelled. Payment is processed by our payment gateway (Razorpay).

4. Cancellation and refunds

You can cancel a paid subscription from the workspace; access continues until the end of the current billing period. No refund is issued for partial periods. Plan and seat changes take effect at the next period boundary.

5. Your data and responsibilities

You own and control the customer and booking data you enter. You are responsible for having a lawful basis and any required consents to store that data (including passenger, passport and visa details) and for its accuracy. You must not use the platform to send marketing messages. You can download reports; bulk export is not provided.

6. Acceptable use

You must use the service lawfully and only for its intended purpose. You must not attempt unauthorised access, interfere with the service, misuse personal data, or use the platform to send spam or unlawful content.

7. Our intellectual property

The TravelOps Pro software, design and trademarks belong to us. You receive a limited right to use the service under your subscription. You may not copy, resell or reverse-engineer the service.

8. Service availability and support

We work to keep the service available and secure, but we do not promise uninterrupted service. Support is available at the contact address below. Planned maintenance may affect availability.

9. Suspension and termination

We may suspend or terminate an account for non-payment, breach of these terms, or misuse. You should export the data you need before termination. Data handling after termination is described in the Privacy Policy.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses.

11. Changes to these terms

We may update these terms. Material changes will be notified in the workspace or by email. Continued use means you accept the revised terms.

12. Contact

Contact: support@travelops.pro.